Innovative and solutions-driven professional with 3 years of web development experience and 4 years in technical support, transitioning into ServiceNow development.
Developed a Loaner Vehicle Management Application in a Personal Developer Instance (PDI), automating loaner vehicle requests and tracking through features like automated email notifications, dynamic field population, and error validation for scheduling conflicts. Leveraged Flow Designer to automate workflows and utilized Agile Development 2.0 with Unified Backlog, successfully completing three sprints. Independently designed and implemented the application, ensuring best practices and streamlined functionality.
Completed a 10-week ServiceNow re-skilling program, gaining hands-on experience with the platform through coursework, case studies, and projects. Designed and configured custom applications using form configuration, scripting, Service Catalog, Web Services, Dashboards, and Service Portal. Developed an application to improve customer feedback response times and satisfaction. Applied Agile methodologies to manage a team project, including planning, role definition, and tracking metrics for cross-functional collaboration.
Collaborated with stakeholders to translate UI/UX and business requirements into scalable, efficient solutions. Built and optimized responsive websites using WordPress, HTML, CSS, and JavaScript, ensuring speed, scalability, and cross-browser compatibility. Leveraged version control systems like Git to manage development workflows and promptly resolved technical issues to maintain project timelines. Delivered robust, user-friendly web applications tailored to client needs.
